Covid Protocol


Australian Laser & Skin is pro-actively taking all recommended precautions in order to keep our customers, staff and wider community safe from COVID-19.

To ensure the safety of clients and staff customers, Australian laser & Skin Clinics are complying and operating in line with the Victorian Public Health Orders and roadmap requirements as follows:

  • Clients must be fully vaccinated and are asked to provide their vaccination status as part of the Victorian Governments CHECK IN – QR CODE protocol.
  • Clients must use the QR CODE to CHECK IN upon entering their clinic.
  • Clients must attend their appointments alone, children and friends are not permitted within the clinic at the time of your appointment, as we dedicate one therapist to one client to ensure safety at all times.
  • To minimise risk, we ask that clients wait outside of the clinic until their dedicated therapist escorts them into the clinic premises at the time of their appointment. This will reduce contact in the reception area and significantly increase the safety of our clients and staff.
  • There is a limit of 5 clients in our clinics at any one time in accordance with the government
  • Our clinics comply with the 1 person per four square metre density rule, and 1.5 meter distancing.
  • Staff and clients must wear a mask when in our clinics.
  • Clients are only permitted to remove their masks to undergo facial treatments, where it is necessary. Masks shall be immediately replaced upon conclusion of their face treatment.The Australian laser & Skin refund policy that states that refunds are not applicable for change of mind or circumstance, if clients are unable to attend an appointment due to the government requirements and restrictions, then we will be extending treatment expiry dates, and if requested adding clients that fall into this category, to a priority waiting list for when the restrictions ease.
  • In order to book an injectables appointment we are advising that you wait two weeks after your vaccination in order to have treatment.

For the following skin treatments. we are advising that you wait two weeks after your vaccination in order to have treatment:

  • Skin needling
  • Plasma pen
  • Cosmelan
  • Deep Peels
  • Photo-rejuvenation
  • Laser-rejuvenation
  • Cryo-therapy

For more information please visit the Victoria COVID-19 website

Our team looks forward to seeing your lovely faces and servicing all of your laser & skin needs, with safety and care. We thank you for your continued support and understanding during these times!


We are aware that advice surrounding COVID-19 is constantly evolving. Our COVID-19 SAFE PLAN has been carefully designed to guarantee all staff members and clients across our clinics remain in compliance with current Victorian Government guidelines.

All 13 locations across Victoria have implemented the following health and safety protocols, safeguarding the highest level of protection and hygiene at all times.

  • High quality face masks and gloves are worn by staff during all treatments, and in reception areas.
  • When mask mandates are in place, we kindly ask that all ALS customers please wear a face mask upon entering our clinics.
  • QR check-in required upon entry.
  • All surfaces and equipment are thoroughly cleaned between clients, using hospital-grade disinfectant products.
  • Hand sanitising stations are available for clients and staff in all clinics.
  • When necessary, social distancing is enforced at each clinic. We strictly limit each treatment room to one patient and one staff member.
  • Cash less payment options are available.


You can rest assured that you are in safe hands, because at Australian Laser & Skin Clinics we have the highest clinical and treatment standards to ensure not only your health and safety, but the most successful treatment outcome for you.

All of our Doctors, Nurses and Clinicians are medically trained and extensively experienced which means you will receive the safest, most effective treatments. We practice the highest level of clinical hygiene, patient care and protection, so you can always feel comfortable attending your appointments with us.

Please directly get in touch with your ALS clinic of choice if you meet any of the below criteria prior to your appointment:

  • Experiencing symptoms such as a cough, fever, loss of senses (taste and smell), shortness of breath, nausea, runny nose.
  • You are returning from domestic or international travel in the last 14 days. You have attended a known COVID-19 exposure site or hot-spot.
  • You have been in contact or close proximity to an individual diagnosed with COVID-19 or awaiting test results.
  • Your immunity is compromised due to a health condition or other variables.

We urge you to contact a medical professional, self-isolate and get tested for COVID-19 if any of the above apply to you. A member of our team will swiftly reschedule your appointment for a later date.

Australian Laser & Skin urge you to assist us by adhering to all guidelines and regulations set in place by the Victorian State Government surrounding the Coronavirus pandemic. For any further questions, please don’t hesitate to get in touch by email, via


At Australian Laser & Skin Clinics we pride ourselves on delivering exceptional Red Carpet Service and are committed to exceeding your expectations. We believe that your care, comfort and safety are of the utmost importance.

You are at the heart of everything we do!

Your complete satisfaction is our calling and is at the forefront of our principles. Our mission is to deliver these values to you throughout every experience with us.


Please complete the form below and we will be in touch within 24 to 48 business hours to confirm your booking date. Your booking is not finalized until we call to secure your selected date & time.

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